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Customer Experience Support

FAQ

  • Generally, fabric testing takes about two weeks, but this can vary based on internal circumstances.

  • Samples of fabric and clothing that have been sent in will not be returned.

  • Please send two yards of fabric for fabric certification, based on application.

    For garment certification, please submit one finished product sample.

    For stockings, socks, and seamless products, please send us two finished product samples.

  • After logging in, you can modify the information you created at the time of signing up by clicking the top menu 'My Page'.

  • Please use the Contact Us tab to proceed with a purchase consultation.

  • Please submit your hangtag application via the Hangtag tab.

  • Please submit your application for Certification via the Fabric/Garment Certi tab.nbsp;

  • After logging in, you can modify the membership information created at the time of signing up by clicking the top menu "My Page."

  • If you use the “Contact Us” page on the website to reach the person in charge of each subject, you will receive a prompt and accurate response.nbsp;

  • You can obtain Certification for fabrics and garments produced with Creora through a separate application. Please submit your application for Certification via the Fabric/Garment Certi tab.

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